Comments on: A LinkedIn Success Story

By: IT|Redux

IT|Redux — Wed, 31 Jan 2007 00:28:06 +0000

[…] Personal Favorite Unfortunately, I am not using any of the applications featured in this article for managing my contacts. As of today, I have 9,157 of them, and the only way to properly handle such a large amount is with a dedicated database, which I found with an enterprise-grade CRM system. I originally started with Salesforce.com, then moved to SugarCRM, for reasons that will be explained in a later post. Nevertheless, I am using LinkedIn extensively, and got them one of their best success stories. I systematically invite all my contacts to connect through LinkedIn, and got 5,572 of them to accept the request, making LinkedIn 61% effective for keeping track of your contacts, or mine at least. […]

By: Ismael Chang Ghalimi

Ismael Chang Ghalimi — Fri, 29 Dec 2006 00:12:10 +0000

[…] I recently got featured in an article on LinkedIn written for Business 2.0 Magazine and published by CNN. This success story was used as an example for what you can do with this great social networking tool. Pretty cool… […]

By: Service Untitled

Service Untitled — Wed, 28 Jun 2006 12:38:54 +0000

[…] Answer: I think executives are increasingly becoming aware that all of their employees are in some shape or form part of customer service. With the advent of LinkedIn, it is easy for someone who is unhappy with your product and doesn’t get good service from your employees to escalate the issue to an executive. Now, that executive can do nothing, just refer you back to customer service or they can do something exceptional. While as an executive you can’t be providing exceptional and personal service to all the members who inquire, I think there is huge payback in occasionally going out and surprising and delighting your customer. The following blog illustrates how a United Airlines executive turned a negative situation in a positive one that had the blogosphere humming for quite a bit: [link] […]

By: Alan Radding

Alan Radding — Tue, 20 Jun 2006 22:04:37 +0000

Until I read this I couldn’t figure out how I might ever use Linkedin other than for the most obvious reasons. Now, as a United frequent flier, I just hope they can dodge bankruptcy once again.

By: Kareem Mayan's Links

Kareem Mayan's Links — Tue, 17 Jan 2006 03:15:28 +0000

A tremendous customer service story about United Airlines…

By: IT|Redux » For a New Etiquette of LinkedIn

IT|Redux » For a New Etiquette of LinkedIn — Fri, 13 Jan 2006 20:34:41 +0000

[…] LinkedIn is a fantastic networking tool, but one that takes some time to really understand. Much like I did not understand blogging until very recently, I did not really understand LinkedIn the first time I joined the network almost three years ago as user number 52401 (there are over 4.6M users today). I accepted an invitation from some friend (sorry, I can’t remember who), invited a others, and quickly forgot about it. Much like the very vast majority of LinkedIn users, I was what I call a passive user. Most LinkedIn users are passive users, never sent a request through the network, never will, and there is absolutely nothing wrong with that. They, together, make the bulk of the network and create a fantastic pool of resources that active users, and among them super active usersâ€”also known as power networkersâ€”use to get all kinds of things done, such as finding a job, getting access to some expertise, or organizing a wedding. […]