Indeed, that would be a very good idea.

You are right on the hot issue of customers facing the challenge to meet with compliance requirements, i.e. SOx compliance. More often than not, I talk with customers (usually CIOs) about compliance. Often they ask the question about how to implement ITIL processes in much easier ways to cope with the pressure of meeting SOx requirements. Your apporach will shed some light on this issue.

I agree with all three points, and I would certainly not want to focus Intalio on ITIL only. As indicated before, we will get started by developing a set of templates. If customers want more and find a way to get it deployed within their organizations, we will do more.

We will share more information as soon as possible.

Having spent some time promoting automated processes within IT departments as a software-supported service, I agree with the value of focusing on ITIL. I’m eager to find out more about this work you are doing.

My experience with U.S. IT departments, though, is:

(a) Process automation within IT is frequently shuffled into the PMO with a resulting focus on administrative features. This can be good — or bad.

(b) Justifying BPM within the IT department brings you up against the “shoemaker’s children” irony, i.e., IT is more accustomed to helping business units automate processes than its own processes,

(c) Purely administrative processes (e.g., those related to HR, hiring and firing, etc.) usually need to integrate with existing ERP-based and other “best practices processes”.